Estimated Shipping Time

United States: 7-15 Business days
Canada: 7-15 Business days
Europe: 12-15 Business days
Australia: 15-20 Business days
Central & South America: 15-20 days
Asia: 12-15 Business days

please note that international orders typically process through customs specific to its destination. Every country has different customs and protocols, which could potentially result in a delay in the arrival of your item. Please contact your local shipping service if you believe that your item is being held up in customs.

PROCESSING TIME

We have a processing time of 3-5 business days to craft your orders and prepare them for our shipping couriers.

TRACKING

We will send you an email containing your tracking number and all tracking information after your order is finished crafting and sent out to our couriers! Make sure to track your order on our Track Your Order page :)

WRONG SHIPPING INFORMATION

We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address, you are to inform us immediately regarding a correction to your error. If the order has not shipped out yet, we can fix this for you at no additional cost. If it has shipped, please contact the courier immediately to prevent complications, and inform us of the error. We are not responsible for any lost package that is incorrectly addressed due to customer error.

If your item is returned to our warehouse by the courier due to customer error, you will be invoiced a resend fee and be bound by the regular processing times.

MY TRACKING NUMBER IS NOT UPDATING

Tracking numbers can take up to 48 hours before updating. If an unusual amount of time passes before showing an update, please contact us at support@lightboxstudio.us

IF YOUR PACKAGE WAS MARKED AS "DELIVERED" BUT YOU DID NOT RECEIVE IT

Courier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and typically arrives the following day.
Based on the courier used to ship, we recommend contacting your local USPS post office or the UPS Customer Center. Local courier offices will be able to provide quicker, more up to date service. If they have no information, if you filed a claim, or you have any other questions, please contact us. We are happy to assist with requests from the courier in their efforts to locate your package.

If you have any queries, Please contact us with email. We will reply soon :)

Email: support@lightboxstudio.us

Our Lightboxes

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What Is It?
Our Lightboxes contains our artwork behind a protective glass screen. When turned on they reveal the true beauty of the art.
Lights Camera Action!
The Lightboxes come with three possible light settings, cool, warm, and neutral, these ensure that you have the perfect lighting for every setting. Additionally we have added a brightened and dimmer feature to both variants so that you can mix and match for the perfect mood.
Which one?
Our Lightboxes come in two variations and sizes, both powered by a USB cord. The basic version uses a USB cord with a button that allows you to change the brightness and lighting, the upgraded version boasts a chargeable Lightbox that allows for wireless lighting while having a touch switch embedded within the frame. The Large size is 31x22cm and our Small size is 23x17cm. When our Lightboxes are turned on they reveal the magical artwork hidden behind a simplistic exterior.